Rockwell Cap - White Chrome
After many, many uses, the threads on my top cap went; I ordered a replacement on the website and the good folks at Rockwell found me one in Canada! Their customer service was amazing and I have my 6C back in my den!!
Twice this razor has dropped in the shower, and twice the top cap snapped off leaving the threaded post sheared off inside the handle. The first time I attempted to invoke the warranty, which covers accidental breakage. I got the run-around from customer service, and ended up having a completely new razor sent by the vendor. When it happened a second time, I paid out of pocket rather than deal with customer service, and ordered a new one directly. When this one breaks I’ll switch probably switch razors. I don’t know what kind of alloy this uses, but out of the three Rockwell razors in our household, the stainless steel version has not yet broken.
Replacement was arranged in 15 December 2020 but not yet shipped . Good customer service but slow replacement speed
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After many, many uses, the threads on my top cap went; I ordered a replacement on the website and the good folks at Rockwell found me one in Canada! Their customer service was amazing and I have my 6C back in my den!!
Twice this razor has dropped in the shower, and twice the top cap snapped off leaving the threaded post sheared off inside the handle. The first time I attempted to invoke the warranty, which covers accidental breakage. I got the run-around from customer service, and ended up having a completely new razor sent by the vendor. When it happened a second time, I paid out of pocket rather than deal with customer service, and ordered a new one directly. When this one breaks I’ll switch probably switch razors. I don’t know what kind of alloy this uses, but out of the three Rockwell razors in our household, the stainless steel version has not yet broken.
Replacement was arranged in 15 December 2020 but not yet shipped . Good customer service but slow replacement speed