I needed a replacement cap and handle for my 6S. The service was excellent and the new parts work great.
After approximately one year of daily use and blade replacements, the original handle would not tighten mechanism. Rockwell promptly sent a replacement handle that is working fine. Thank you for the good customer service.
As with anything from Rockwell, this handle is an excellent piece of kit. It's very attractive, beautifully machined and has good balance. Thanks very much
I've had my Rockwell 6s for over a year and have loved it. I needed replacement parts because a flaw in the metal caused the threaded post to break off in the handle. Rockwell replaced them both and I only had to pay shipping. The handle was slightly different from my original so they sent me another. It seems the manufacturing process has changed. I offered to return one but they said I could keep it as a spare. I have absolutely no complains. I praise the customer service I received and I will always be faithful to Rockwell. Maybe someday I'll save up for a model t, that thing looks amazing.
The finishing is not the same as the one with the set I had. I am also planning to buy1/3 plate but surface of the it in your web is also different from original, the surface is rough and not as smooth.